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‘Your Subscription Payment Problem’ Netflix Phishing Scam

by Brett M. Christensen

Image: ©

Yet another phishing email is targeting Netflix customers.

Supposedly, Netflix was unable to automatically renew your subscription due to a problem with your current payment method.

The email claims that to avoid a delay in your subscription, you should follow a link to update your payment details.

The email includes the Netflix logo and Netflix related footer information. 
However, despite its appearance, the email is not from Netflix. Instead, it is a phishing scam designed to steal your personal and financial information.

Here’s what the initial scam email looks like:

Netflix Phishing Scam Email

If you click the link, you will be taken to a bogus website that has been built to emulate a genuine Netflix login page. After logging in to the fake website, the following update form will load in your browser:

Netflix Update Form


After you complete and submit the form, the following payment validation form will appear:

Fake Netflix Payment Validation Form

Finally, the following confirmation message will load. Clicking the “Continue to Login” button will redirect you to the genuine Netflix website:

Fake Netflix Confirmation Message

At this point, the criminals behind the scam can collect all the information you supplied and use it to commit credit card fraud and identity theft.

Many similar phishing scams have targeted Netflix customers in recent years.  Be wary of any message from Netflix that claims that you must follow a link or open an attached file to rectify an account or billing issue.  It is always safest to login to your Netflix account via an official Netflix app or by entering the address into your browser’s address bar.  If there really is an account issue that you need to deal with, you will be informed of the problem after you log in.

The Netflix website includes information about recognising and reporting such phishing attempts.


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,