Home ScamsPhishing Scams “Your Mailbox is Being Discontinued” Email Phishing Scam

“Your Mailbox is Being Discontinued” Email Phishing Scam

by Brett M. Christensen

Email purporting to be from the “IT Support System” claims that your version of mailbox is being discontinued and you must therefore click a link to upgrade to the new version. It warns that your email will no longer work if you do not upgrade as requested.

Brief Analysis:
The email is not from any legitimate IT support system and you do not need to click a link to upgrade your email account. The message is a phishing scam designed to steal your email address and password so that your email account can be hijacked by criminals and used to launch further spam, scam, and malware campaigns.

Subject: PRIORITY: Newest Upgrade

It’s time to upgrade! Your version of Mailbox is currently being discontinued, and will
no longer work as of November 6th, 2016.

Get the newest version CLICK HERE and complete the procedure to ensure your Mailbox account is upgraded\active.

IT Support System

Detailed Analysis:
According to this email, which purports to be from your “IT Support System”, the current version of your mailbox is set to be discontinued and must therefore be upgraded. It warns that your email will stop working within a few days if you do not click a link to upgrade as requested.

However, the email is not from any legitimate IT support system and has no connection to your email service provider. The claim that you must click a link to upgrade you mailbox is a lie.

In fact, the email is just one in a long series of phishing scam messages that are designed to trick you into giving your email account login credentials to Internet criminals.

If you click the link, you will be taken to a bogus “Admin Sever Portal webpage (see Screenshot below) and asked to supply your email address, along with your email account username and password. If you input your details and click the “Submit” button, you will be taken to a second page that informs you that you will be contacted again shortly.

Meanwhile, the criminals can collect the information you provided and use it to hijack your email account. Once they have gained access to your account, they can use it to send out spam, scam, and malware messages in your name.

Moreover, depending on what service provider you use, the login credentials may also give the criminals access to other connected services such as cloud storage and online stores. Thus, the criminals may be able to access and steal personal files and conduct fraudulent transactions via your account.

Legitimate email and Internet service providers are very unlikely to send you an unsolicited email that demands that you click a link to upgrade a system, fix an account problem, or update account details. If you receive such an email, do not click any links or open any attachments that it contains.

It is always safest to login to all of your online accounts by entering the address into your browser’s address bar or via a trusted app.

Admin Server Portal

Last updated: November 2, 2016
First published: November 2, 2016
By Brett M. Christensen
About Hoax-Slayer

“Mailbox Exceeded The Quota Warning Threshold” Email Phishing Scam
Phishing Scam List
Phishing Scams – Anti-Phishing Information

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,