Woman On Computer with PayPal Phishing Scam
Home ScamsPhishing Scams ‘Your Account Has Been Limited’ PayPal Phishing Scam

‘Your Account Has Been Limited’ PayPal Phishing Scam

by Brett M. Christensen

According to this email, which purports to be from PayPal, your account has been limited because the company suspects that someone could be using your account without your knowledge.

The email claims that you must complete one or more tasks to remove the account limitation and instructs you to open an attached file to begin the process.

However, PayPal did not send the email and your account has not been limited as claimed. In fact, the email is a phishing scam designed to steal your personal and financial information.

PayPal Account Limited Phishing Email


Clicking the attachment opens a PDF that supposedly contains more information about the account limitation.  It urges you to click a “Get the Details” button to continue.

PayPal Phishing Scam PDF

If you do click, you will be taken to a fake website with stolen PayPal branding and asked to log in with your PayPal email address and password.

PayPal Phishing Scam Fake Login

Next, the following “account limited’ warning will appear:

Fake Paypal website notification

Clicking the “Secure My Account” button opens a form that asks for your name, date of birth, mother’s maiden name, and contact details.

Paypal phishing scam update form 1

Next, you will be asked to supply your credit card information.

Fake Paypal credit card update form

Then, you will be asked to upload an ID document such as your passport or driver’s license.

Fake Paypal ID request form 1

Finally, you will be instructed to upload a “selfie” image to complete the identification process.

Fake Paypal ID request form 2

After supplying the requested information, you will see a final “confirmation” page that claims that you have successfully updated your account and removed the supposed limitation. You will then be redirected to the genuine PayPal website.
At this point, you may still not realize that you have just given a great deal of your personal information to online criminals. The crooks will now have enough information to:

  • Hijack your PayPal account and commit fraudulent transactions.
  • Use your credit card to commit further fraud.
  • Steal your identity.

PayPal scam messages like this one are common and take many forms.  Be cautious of any message that claims to be from PayPal and demands that you open an attachment or click a link to resolve a supposed account issue.

Remember that genuine PayPal messages will always address you by name. They will never use generic greetings such as “Dear Customer”.  It is always safest to access your PayPal account by entering the address into your browser’s address bar or via a trusted app.

You can report PayPal phishing scam emails via the reporting email address listed on the company’s website.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,