Home ScamsPhishing Scams Vodafone System Update Phishing Scam

Vodafone System Update Phishing Scam

by Brett M. Christensen


Email purporting to be from phone service provider Vodafone claims that, due to a new system update, customers must click a link to login and confirm their email address.

Brief Analysis

The email is not from Vodafone. It is a phishing scam designed to trick users into giving their Vodafone account login details to fraudsters. Criminals can use the stolen login credentials to hijack Vodafone accounts, harvest sensitive personal and financial information stored within, and use the accounts for their own nefarious purposes.


Dear Customer,

Managing your Vodafone account online;

Due to our recent essential system upgrades we request all our customers to update there online Account to our newly secured and safe update

Thank you for updating your Vodafone online account.

To complete this change, please confirm your email address by clicking here and entering your username and password.

If you have any queries regarding the above, please visit our Help Centre.

Yours sincerely,
Vodafone Customer Services


Dear Customer,

Managing your Vodafone account online.

Thank you for updating your personal details.
We are happy to inform you about our new system update:

To complete this change, please confirm your email address by clicking here www.vodafone.co.uk/security/new_security.html and entering your username and password.

If you have any queries regarding the above, please visit our Help Centre.

Need help?
If you have any further queries regarding your order, please contact us:
by contacting our support team
by visiting our help centre
by calling customer support on 191 from your Vodafone phone
If you don’t have a Vodafone phone, call 08700 700 191 for pay monthly, 08080 600 802 for business, or 08700 776 655 for pay as you go.

Thank you,


Vodafone Update Scam 1


Welcome to my account

Dear Customer,

Since you’ve registered for My account, you can login any time you like. It makes managing your mobile phone and devices as easy as pie.

There are loads of things you can do through My account – like checking your call costs, paying your bills online and topping up your phone. And you’ll get all the benefits of Vodafone VIP – with access to some of Britain’s best events.
Complete your registration

Please confirm your email address by clicking this link and entering your user name and password. It only takes a few seconds. And that way, we’ll know any emails we send you are going to the right place.

Any questions? Just go to our help centre.

Best wishes,
Vodafone Customer Services

Vodafone Update Scam 2


Detailed Analysis

This email, which purports to be from popular phone service provider Vodafone, reports that the company has updated its systems and customers are therefore required to confirm account details by clicking a link in the message.

However, the message is not from Vodafone. It is an attempt by Internet fraudsters to extract account login details from unsuspecting Vodafone customers.

Those who click the link will be taken to a bogus web page designed to look like the genuine Vodafone website and asked to enter their username and password to login to the “updated” system. After they have entered their login details on the fake website, they will be taken to a second web page that thanks them for updating their account details and invites them to click a “Proceed” button.
Clicking the button redirects victims to the genuine Vodafone website. Meanwhile, the login details input on the fake site will be collected by the scammers.

Armed with this stolen information, the scammers can then gain access to the compromised Vodafone accounts at will. Once there, they can harvest personal and financial information stored in the accounts and use it to commit fraud and identity theft.

Phishing attacks of this nature are a regular occurrence and target customers of many different financial institutions and service providers all around the world. Be very cautious of any unsolicited emails that talks of a system update and instructs users to click a link or open an attached file to confirm account details. This is a common scammer tactic. It is always best to access your online accounts by entering the account address into your browser’s address bar rather than by clicking a link in an email.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,