According to this email, which purports to be from telecommunications company Virgin Media, your last payment was declined.
Supposedly, the company’s payment processor has detected invalid billing information associated with your account. It warns that your service is scheduled for automatic disconnection on a specified date a few days hence.
The message instructs you to click a link to update your billing information and avoid the impending restriction.
However, Virgin Media did not send the email and the claim that your service is about to be disconnected is untrue.
In fact, the email is a phishing scam designed to steal your personal and financial information.
Clicking the link opens a fraudulent website that asks you to supply your name and contact details as well as your credit card numbers and other sensitive identifying information.
Criminals can collect the information you supply and use it to commit credit card fraud and identity theft.
Similar scams have targetted Virgin Media customers for several years. The company has warned customers about this scam via a March 2019 post on its community pages. The Virgin Media help website also includes information about phishing scams and how to report them.
A screenshot of the scam email:
