Email Phishing Note on Corkboard
Home ScamsPhishing Scams ‘Upgrade Your Mailbox’ Phishing Scam Email

‘Upgrade Your Mailbox’ Phishing Scam Email

by Brett M. Christensen

According to this email, which purports to be from your IT Support System, you need to update your mailbox due to a “new mail server upgrade”.  

The email promises that the upgrade will improve security and offer a new mail experience.  But, claims the message, the upgrade will expire within 24 hours for security reasons. It instructs you to click a “Submit Ticket” link to perform the required upgrade.

However, no legitimate IT support system sent you the email. Instead, the email is a phishing scam designed to steal your email account login details.

If you click the Submit Ticket” link, you will be taken to a web page that asks you enter your email address, email account username, and email account password. After you hit the submit button on the fake form, an “upgrade successful”  notification will appear on the page.

But, now, online criminals can use the information you supplied to hijack your email account. Once they have gained access, the scammers can use your account to send spam, scam, and malware emails in your name.

If the same login details allow access to linked services such as online storage or app stores, the criminals may also be able to steal your personal documents and make purchases via your account.  They may be able to harvest a large amount of your personal and financial information and use it to steal your identity.

Email phishing scams like this one are very common.  Your email service provider is very unlikely to send you an unsolicited email demanding that you click a link to perform an upgrade or fix a supposed account problem.  Be wary of any such emails. If you receive one, do not click any links or open any attachments that it contains. 

An example of the scam email:

Update Mailbox Phishing Scam


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,