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Suncorp Bank ‘New Database Transfiguration’ Phishing Scam

by Brett M. Christensen

Outline

Email claims that the recipient’s Suncorp account is about to expire due to a  “new database transfiguration” and he or she must click a “security link” to keep the account from being suspended.

Brief Analysis

The message is not from Suncorp and the user can rest assured that his or her database has not been “transfigured”.  The email is an attempt by online criminals to trick Suncorp customers into handing over their account login details and other personal and financial information.

Example

Subject:  SuncorpBanking

Important Message!

Please note that your Suncorp Banking Online Services Account is about
to expire due to new database transfiguration on our system. please
Copy the security link.
[Link removed]

to prevent account from fraudulent activities.

Note: If you choose to ignore our request, you leave us no choice but
to suspend your account.

Kind Regards,
Suncorp Banking Internet Team

Suncorp Bank Phishing Scam

 

Detailed Analysis

This email, which purports to be from Australian financial entity, Suncorp, rather bizarrely claims that the recipient’s account is set to expire due to a “new database transfiguration”.

The message instructs the recipient to “copy a security link” in order to stop fraudulent account activity and prevent the account from being suspended.

However, the email is not from Suncorp. In fact, it is a – rather crude – phishing attempt designed to extract personal and financial data from Suncorp customers.
Those who fall for the scammer’s trick and follow the link as instructed, will be taken to a fake website designed to emulate a real Suncorp Page. Once on the fake page, victims will be asked to enter their account login details to access the site. They will then be asked to provide further financial and personal data such as credit card numbers and contact information.
All the information submitted will be collected by the criminals and used to hijack real Suncorp accounts, steal identities and commit credit card fraud.

The scammers apparently rely on the fact that at least a few more naive recipients – perhaps convinced by seemingly technical terms such as “database transfiguration” – will follow the instructions without due forethought.

Phishing continues to be a very common type of Internet scam that finds new victims every day.  Be wary of any message that claims that you must click a link or open an attachment to update account details or avoid an account suspension. It is best to access your online accounts by entering the account address into your browser’s address bar rather than by clicking a link in an email.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer