According to this email, which purports to be from Standard Chartered Bank’s ‘Straight2Bank’ service, the design of the bank’s website is changing. The email advises that the look and feel of the site will change and that the site will have a new web address. It claims that you can click links in the email to review the changes and add the new site to the ‘Compatibility View List’.
However, the email is not from Standard Chartered Bank and the claim that the bank’s site is changing is a lie designed to trick you into divulging your account login details to cybercriminals.
If you click one of the links in the email, you will be taken to a fraudulent website that masquerades as a Standard Chartered login page. The fake site will look different to the genuine bank’s website and will also have a different web address. However, because the scam email has already advised you that the site design and URL has changed, you may believe that you are on the genuine bank site and proceed to ‘log in’. If you do enter your login details on the fake page, you will then be automatically redirected to the genuine Standard Chartered website.
Meanwhile, the scammers can collect your login details and use them to gain access to your real bank account. Once there, they can transfer funds to other accounts and conduct fraudulent transactions in your name.
Often, you can quickly identify a site as fraudulent because it has a different appearance than that of the genuine bank and also has a different web address. In this case, the scammers have rather cleverly attempted to negate these red flags by advising people via the initial scam email that they can expect such changes. This simple social engineering ruse may cause at least a few recipients to lower their guard and submit their information on the fake site.
While banks may change their website design from time to time, they are very unlikely to change their web address. It is always safest to login to your online accounts by entering the web address into your browser’s address bar or via an official app.
Standard Chartered publishes information about phishing and other threats on its website.
Subject: Straight2Bank Website changes
Dear Customer,We would like to announce that the design of our website is going to change in the nearest future. The final changes will be applied on Monday, 23rd of November 2015. Until the end of this week you can review the upcoming changes.
While mostly everything will function the same, the look and feel of our website will change.
We understand that this can be an adjustment so we have prepared some frequently asked questions for you to review.1. Will this redesign affect any of my saved bookmarks?
Yes, all pages other than www.s2b.standardchartered.com will need to be re-bookmarked as the web address will change.2. Why did the design of the website change?
We felt it was time to refresh the look and feel of Straight2Bank. Youll see this new look across all marketing collateral.
3. Does the way I sign into my account change?
No, the way you sign into your account will not change. However, we have enhanced our security system to make it more difficult for an unauthorized person to access your account.
4. Im having issues accessing my account. What is the issue?
Youll need to add our site to the Compatibility View List:
Click on tools
Scroll & click on compatibility view settings
Type in our address (www.s2b.standardchartered.com)
Please email all questions or concerns to [Name removed], Marketing & Communication Specialist: [Email Address Removed]
Last updated: November 24, 2015
First published: November 24, 2015
By Brett M. Christensen