Home ScamsPhishing Scams ‘St.George Website Changes’ Phishing Scam Email

‘St.George Website Changes’ Phishing Scam Email

by Brett M. Christensen

Phishing Scam

This email, which purports to be from Australian bank St.George, supposedly notifies customers that the bank’s website is set to be redesigned in coming days. It claims that you can click a link to review the upcoming changes and advises that you will need to ‘re-bookmark’ the site because the web address will change.

However, the email is certainly not from St.George and the claims about site changes are untrue. The email is a phishing scam designed to trick you into divulging your bank account login details to cybercriminals. If you click the link in the scam email, you will be taken to a fraudulent website that contains a login window. The page features the St.George logo and colour scheme. If you supply your User ID and password on the page, you will then be automatically redirected to the genuine St.George website.

The scammers can use the information you supplied on the fake login page to hijack your St.George account and commit fraudulent transactions.

It is often possible to identify a site as fake because it has a different appearance than that of the real bank and the web address is different. In this attack, the criminals have tried to bypass these red flags by advising people via the initial scam email that they can expect such changes. This simple social engineering ruse may cause at least a few recipients to lower their guard and submit their information on the fake site.

Although banks may occasionally change the design of their website, they are very unlikely to change their web address. It is always safest to login to your online accounts by entering the web address into your browser’s address bar or via an official app.

St.George has published information about phishing scams on its website.




EXAMPLE:

Subject: St.George Website changesWe would like to announce that the design of our website is going to change in the nearest future. The final changes will be applied on Monday, 04 of January 2016. Until the end of this week you can review the upcoming changes.
While mostly everything will function the same, the look and feel of our website will change.
We understand that this can be an adjustment so we have prepared some frequently asked questions for you to review.

1. Will this redesign affect any of my saved bookmarks?
Yes, all pages other than www.bbonline.stgeorge.com.au/html/cbank.asp will need to be re-bookmarked as the web address will change.

2. Why did the design of the website change?
We felt it was time to refresh the look and feel of St.George Business Banking Online. You’ll see this new look across all marketing collateral.

3. Does the way I sign into my account change?
No, the way you sign into your account will not change. However, we have enhanced our security system to make it more difficult for an unauthorized person to access your account.

4. I’m having issues accessing my account. What is the issue?
You’ll need to add our site to the Compatibility View List:
Click on tools
Scroll & click on compatibility view settings
Type in our address (removed)
Click add

Please email all questions or concerns to [Removed], Marketing & Communication Specialist: (address removed0




Last updated: January 1, 2016
First published: January 1, 2016
By Brett M. Christensen
About Hoax-Slayer

References
Standard Chartered ‘New Website Design’ Phishing Scam
Phishing Scams – Anti-Phishing Information
St.George – Hoax emails and Trojans

 

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer