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‘Secutiry Info’ Phone Phishing Scam

by Brett M. Christensen

This story was first published on October 8, 2013

Message purporting to be from the ‘technical security services department’ claims that an error found in the user’s account could result in an account suspension unless the user calls an included phone number.

Brief Analysis:
The email is not from any security department. In fact, it is a phone based phishing scam designed to trick recipients into calling criminals and providing their credit card details and other personal information.

Subject: Secutiry Info !

Our technical security services department has notified an error on your account, which may lead to your account suspension.

For you to gain access back to your account. you are required to call us now at the folowing number:
[Number removed]

You will be asked to validate your card information .

We apologies for any inconvenience caused !

Detailed Analysis:
According to this ‘secutiry info’ notification email, an account belonging to the recipient is about to be suspended due to an error found by the ‘technical security services department’. The message instructs recipients to call a number included in the text in order to validate their card information and regain access to their accounts.

However, the email is not from any legitimate security department. It is a phishing scam designed to trick users into divulging personal and financial information to criminals.

In essence, it is very similar to thousands of other phishing scam emails. Most such messages try to trick users into providing their information by clicking a link or opening an attachment and filling in a bogus form. However, in this case, the message tries to trick users into contacting the scammers directly via telephone.

The scam message purposely does not mention the provider of the supposedly suspended account. The scammers hope that less attentive users will simply assume that the email concerns their primary bank or credit card account and proceed regardless.

Those who fall for the trick and call the number will be told that they must first verify the procedure by naming the financial institution or credit card provider. Next, the scammer will ask them to validate their account by divulging their credit card numbers and other banking and personal details. The scammer on the line may even ask victims to provide their online banking username and password. After victims finish the call, the scammer can then use the stolen credit card details to make fraudulent transactions and possibly hijack bank accounts. If victims have provided enough information, the scammer may even manage to steal their identities.

Be wary of any message that claims that your account may be suspended if you do not provide account information, either via an online form or by calling a number. If in doubt, contact the institution directly. Do not use a phone number listed in any unsolicited message.And, of course, any genuine message about an online account would certainly identify the institution it was sent from. Moreover, staff at your bank’s security department can probably spell the word ‘security’ correctly.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,