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Santander ‘New Online Banking Authentication’ Phishing Scam

by Brett M. Christensen

An information stealing phishing scam targeting Santander Bank customers is currently being distributed via email. 

The email, which has the subject line “Santander Alerts Service Update”, claims that the bank is introducing new online banking authentication procedures to help protect your private information.  Because of this change, claims the message, you are required to click a link to confirm your online banking details.

Supposedly, you will not be able to access your account until the update is completed.

But, Santander did not send the email and the claim that you must update your account details is untrue.

In fact, this phishing scam is an attempt to steal a large amount of your personal and financial information.

Here is what the scam email looks like:


Valued Customer,

Please note that starting from July 27, 2017 we will be introducing new online banking authentication procedures in order to protect the private information of all online banking users.

You are required to confirm your online banking details with us as you will not be able to have access to your accounts until this has been done.

As you’re already registered for online banking all you need to do is to confirm your online banking details.

Confirm your details

Once you’ve completed this you’ll be able to manage your money whenever you want, giving you more control of your finances.

Customer Service
Santander Bank

If you fall for the trick and click the link, you will be taken to a fraudulent website that has been built to emulate Santander Bank’s genuine login page.  Once you “log in” on the fake page, the following ‘Verification Form” will load in your browser:

Santander Fake Verification Form

Scammers can then collect your account login credentials, your credit card details, and the other personal information requested on the fake form. They’ll use this information to hijack your bank account and steal your money, conduct fraudulent transactions with your credit card, and attempt to steal your identity.

If you receive an email like this one, do not click any links that it contains. It is safer to log in to your online accounts by entering the address into your browser’s address bar or via a trusted app.

The Santander Bank website includes information about avoiding fraud and reporting scam attempts.


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,