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Royal Bank of Canada ‘User Roles Have Been Updated’ Phishing Scam

by Brett M. Christensen

According to this email, which purports to be from the Royal Bank of Canada (RBC), your account user roles have been updated.

The email urges you to follow the instructions in an attached file.

However, the email is not from RBC and the claims that your user roles have been changed is untrue.

The message is a phishing scam designed to steal your RBC account login details. 
If you open the attachment, a  file will load in your default web browser. The browser then redirects to a phishing page that looks almost identical to the genuine RBC website.

The fake site prompts you to enter your RBC sign-in ID and password. After entering your login details and clicking the “Sign In” button, your browser will automatically redirect to the real RBC website.

Meanwhile, criminals can collect your login details and use them to hijack your RBC account. Once they have gained access they can transfer your funds and commit other fraudulent transactions.

Keep in mind that banks will never send you an unsolicited email that demands that you open an atatched file to supply information.  It is always safests to login to your online accounts by entering the address into your browser or via an official app.

RBC has published information about recognizing and reporting phishing scams on its website.

A screenshot of the phishing scam email:

Royal Bank of Canada Phishing Scam Email


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer