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Home ScamsPhishing Scams PHISHING SCAM – ‘Virgin Media Quick Pay Profile Update’

PHISHING SCAM – ‘Virgin Media Quick Pay Profile Update’

by Brett M. Christensen


Email purporting to be from Virgin Media claims the company has introduced extra security features and users must click a link to upgrade their Quick Pay profile.

Brief Analysis

The email is not really from Virgin Media. It is a phishing scam that attempts to trick Virgin Media customers into supplying their account login details and other personal and financial information via a fraudulent website.


Subject: Virgin Media Update

Dear Customer,

In our constant effort to improve your experience of our services, We’ve introduced extra security and more features with Virgin Media Quick Pay profile! Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account. Please complet your profile update here. Thank you for helping us serve you better

Yours sincerely,
The Virgin Media Team.

Virgin Media Phishing Scam


Detailed Analysis

According to this email, which purports to be from Virgin Media, extra security and other new features have been introduced to the company’s ‘Quick Pay’ system in an effort to improve user experience. Therefore, claims the message, Virgin Media customers must update their Quick Pay profile by clicking a link. The email includes the Virgin Media logo.

However, the email is not from Virgin Media and customers are not required to click a link and update profile details as claimed. Instead, the email is a phishing scam designed to steal login details and other personal information from Virgin Media customers.

Those who believe the false claims in the message and click the link as instructed will be taken to a fake website that contains a login screen. To make the claims seem more legitimate, the fake website features the Virgin Media logo and colour scheme and includes secondary links that lead back to the genuine Virgin Media website.

After users provide their account login details on the fake web page, they will be taken to a second fake page that asks for their credit card details and contact information.

All of the information supplied on the fake site can be harvested by scammers and used to hijack user accounts and commit credit card fraud.

The ‘account update’ ruse is a very common phishing technique. Genuine service providers are unlikely to send you a generic and unsolicited email claiming that you must click a link to update account details. If you receive such an email, do not click any links or open any attachments that it contains. It is always safest to login to your online accounts by entering the account address into your browser’s address bar rather than by clicking a link in an email.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,