Home ScamsPhishing Scams PayPal ‘We’re Still Waiting For You to Resolve The Recent Case’ Scam Email

PayPal ‘We’re Still Waiting For You to Resolve The Recent Case’ Scam Email

by Brett M. Christensen

Outline:
Email claiming to be from PayPal warns that the company is still waiting for you to ‘resolve the recent case’ and has therefore limited your account until some of your details can be checked.



Brief Analysis:
The email is not from PayPal. It is just one more in an almost continuous barrage of phishing scams that are designed to steal your PayPal account login credentials, your credit card numbers, and other sensitive personal information via fake ‘update’ forms on a fraudulent website.

Example:
Subject: We’ve been limited your accountPayPal

We’re still waiting for you to resolve the recent caseThe security of your PayPal account is a top priority for us and we want work together to help protect it. We’re really you couldn’t use your account to pay recently.We’ve limited your account because we’ve noticed unusual activity in your account . So we can remove the limit on your account , we need check some of your details.

Just confirm your account and you’ll see a notification that your account has been limited , simply follow these steps to confirm your personal details .

Confirm Your Account

PROTECT YOUR PASSWORD NEVER give your password to anyone .

PROTECT YOURSELF againts fraudulent website by opening a new browser

If you need help or have any questions , call us at 1-888-221-1161, 4:00 Am to 10:00 PM Pasific Time Monday through Friday, 6:00 Am to 8:00 PM Pasific Time Saturday and Sunday. Please note that hours of operation may vary on holidays.

Account Help Fees Security Apps Shop

PayPal Still Waiting To Resolve Case Scam




Detailed Analysis:
According to this email, which purports to be from PayPal, the company is ‘still waiting for you to resolve the recent case’. This implies that the email is a follow up to a previous message that you perhaps failed to respond to. The email warns that your account has therefore been limited and you will need to click a ‘confirm account’ link to deal with the supposed issue and lift the limitation.

To make it seem more authentic, the email features the PayPal logo and – rather ironically – even includes some security tips in the footer.

But, the email is certainly not from PayPal and the claim that you must confirm your account details to lift an account limitation is a lie. It is, in fact, yet another phishing scam attempt in an almost continuous barrage of such PayPal related scam messages.

If you fall for the ruse and click the link, you will be taken to a website that very closely mirrors the genuine PayPal home page. Unless you look at the web address, which is in no way related to the real PayPal URL , you may not see any immediate signs that indicate that the site is faked. So, you may go ahead and click the login button as you would normally do when visiting PayPal. This will invoke a seemingly genuine login box.

After you supply your login credentials on the fake site, the following  ‘Account Limited’ notice will appear:

PayPal Limited Account Warning Scam Page

If you then click the ‘continue’ button, you will be taken through a sequence of fake forms that ask you to supply your address details, your driver’s licence number, your credit card numbers, and your banking information:

PayPal scam fake update forms

After completing all of the update forms, you may receive a final message stating that you have successfully confirmed your account and lifted the supposed limitation.

Meanwhile, however, the scammers can use the information you supplied via the fake forms to hijack your PayPal account and your bank account, use the hijacked accounts and your credit card to conduct fraudulent transactions, and attempt to steal your identity.

PayPal undertakes almost all of its business via email and the Internet. Thus, its customers are a favourite target for phishing scammers. Always login to your PayPal account by entering the address into your browser’s address bar or via a trusted PayPal app rather than by clicking an email link. Note that PayPal will never send you an email that demands that you click a link to update your details or fix a supposed account problem. And, genuine PayPal emails will always address you by name. They will never use generic greetings such as ‘Dear Customer’. Nor will they omit the greeting as the above scam example does.

The PayPal website includes information about how to recognise and report phishing scams.




Last updated: March 20, 2016
First published: March 20, 2016
By Brett M. Christensen
About Hoax-Slayer

References
Scam Email Threatens PayPal Account Closure Within 72 Hours
PayPal ‘Account Notification’ Phishing Scam
Phishing Scams – Anti-Phishing Information
Report a suspicious email or website

 

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer