Home ScamsPhishing Scams PayPal “Account Access Limited” Phishing Scam

PayPal “Account Access Limited” Phishing Scam

by Brett M. Christensen

Outline:
Email purporting to be from PayPal claims that your account has been limited because PayPal needs more information to help confirm your identity or account information.




Brief Analysis:
The message is not from PayPal. It is a phishing scam designed to trick you into divulging your account login details, credit card numbers, and other personal information to cybercriminals.

Example:
Dear Customer,

We need your help resolving an issue with your account. To give us time to work together on this, we’ve temporarily limited what you can do with your account until the issue is resolved.We understand it may be frustrating not to have full access to your PayPal account. We want to work with you to get your account back to normal as quickly as possible.What’s the problem?We need a little bit more information about you to help confirm your identity.

Case ID Number: PP-001-487-280-335

PayPal Account Limited Scam

 

Example:
PayPal Account Access Limited Phishing Scam





Detailed Analysis:
According to this email, which purports to be from PayPal, your account has been limited because the company needs more information about you. The message claims that, in order to resolve the issue, you need to click an update button to provide information to help confirm your identity. A later version claims that you need to click a “log in” button to confirm your account information.

The message includes the PayPal logo.

However, the email is not from PayPal and the claim that the recipient’s account has been limited is a lie. Instead, the email is a phishing scam designed to trick you into giving your personal and financial information to online criminals.

The link in the message opens a bogus web page that is designed to emulate a genuine PayPal website. Once on the fake site, you will be asked to log in by providing your PayPal email address and password.

After submitting your login credentials, you will be taken to further bogus web pages that request contact and identity details and credit card information.

All of the information supplied can be collected by criminals and used to hijack your PayPal account and commit credit card fraud and identity theft.

When sending emails, PayPal will always address you by name, never “Dear Customer”, “Valued PayPal Member” or other generic greetings. Be very cautious of any message purporting to be from PayPal that claims that you must click a link or open an attachment to update account details or fix an account issue. If you receive such an email, do not click any links or open any attachments that it contains. It is always safest to login to your PayPal account by entering the address into your browser’s address bar rather than by clicking a link in an email.

You can report PayPal phishing scam emails that you receive via the reporting email address listed on the company’s website.




Last updated: December 5, 2016
First published: November 29, 2013
By Brett M. Christensen
About Hoax-Slayer

References
Phishing Scams – Anti-Phishing Information
PayPal ‘Verify to Resolve Account Limitations’ Phishing Scam
Report PayPal Phishing




Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer