According to this email, which purports to be from Netflix, your automatic payment for the service ‘cannot process” and you must click a link to update your “payment methode”.
The email features the Netflix logo and is signed by the “Netflix Team”.
But, the email is not from Netflix and the payment processing claim is untrue. In fact, the email is just another phishing attempt in an ongoing series of such scam emails that target unwary Netflix customers.
If you click the link in the email, you will be taken to a fraudulent website that asks you to complete a “payment update” form. The site includes Netflix branding and, at least at first glance, may appear to be part of the genuine Netflix website.
The bogus form asks for your name and contact details, your credit card data, and other personal information. If you complete and submit the form, the information you entered will be collected by criminals and use to commit credit card fraud and identity theft.
The messages often use your email address as a greeting rather than your name. Details such as the supposed subscription period end date vary in different versions of the scam emails.
If you receive one of these scam messages, do not click any links that it contains. To check your Netflix subscription, or update payment methods or other personal information, log into your account by entering the address into your browser’s address bar or via a trusted app.
The Netflix website includes information about recognising and reporting such phishing attempts.
A screenshot of the scam email:
Transcript of the scam email:
Hi [email address removed]
ʏᴏᴜʀ ᴀᴜᴛᴏ ᴘᴀʏᴍᴇɴᴛ ᴄᴀɴɴᴏᴛ ᴘʀᴏᴄᴇss.
ʏᴏᴜʀ sᴜʙsᴄʀɪᴘᴛɪᴏɴ ᴘᴇʀɪᴏᴅ ᴡɪʟʟ ᴇɴᴅ ᴏɴ [date changes]
ᴄʟɪᴄᴋ ʜᴇʀᴇ ᴛᴏ ᴜᴘᴅᴀᴛᴇ ʏᴏᴜʀ ᴘᴀʏᴍᴇɴᴛ ᴍᴇᴛʜᴏᴅᴇ
ᴘʟᴇᴀsᴇ ᴜᴘᴅᴀᴛᴇ ʏᴏᴜʀ ᴘᴀʏᴍᴇɴᴛ ᴍᴇᴛʜᴏᴅᴇ ғᴏʀ ᴄᴏɴᴛɪɴᴜᴇ ɴᴇᴛғʟɪx ғᴇᴀᴛᴜʀᴇ.
ᴛʜᴇ ɴᴇᴛғʟɪx ᴛᴇᴀᴍ