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Netflix ‘Your Auto Payment Cannot Process’ Phishing Scam Email

by Brett M. Christensen

According to this email, which purports to be from Netflix, your automatic payment for the service ‘cannot process” and you must click a link to update your “payment methode”.

The email features the Netflix logo and is signed by the “Netflix Team”.

But, the email is not from Netflix and the payment processing claim is untrue.  In fact, the email is just another phishing attempt in an ongoing series of such scam emails that target unwary Netflix customers.

If you click the link in the email, you will be taken to a fraudulent website that asks you to complete a “payment update” form.  The site includes Netflix branding and, at least at first glance, may appear to be part of the genuine Netflix website.

The bogus form asks for your name and contact details, your credit card data, and other personal information.  If you complete and submit the form, the information you entered will be collected by criminals and use to commit credit card fraud and identity theft.

The messages often use your email address as a greeting rather than your name. Details such as the supposed subscription period end date vary in different versions of the scam emails.

If you receive one of these scam messages, do not click any links that it contains. To check your Netflix subscription, or update payment methods or other personal information, log into your account by entering the address into your browser’s address bar or via a trusted app.
The Netflix website includes information about recognising and reporting such phishing attempts.

A screenshot of the scam email:

Netflix Automatic Payment Phishing Scam Email

Transcript of the scam email:

Automatic payment.

Hi [email address removed]

ʏᴏᴜʀ ᴀᴜᴛᴏ ᴘᴀʏᴍᴇɴᴛ ᴄᴀɴɴᴏᴛ ᴘʀᴏᴄᴇss.
ʏᴏᴜʀ sᴜʙsᴄʀɪᴘᴛɪᴏɴ ᴘᴇʀɪᴏᴅ ᴡɪʟʟ ᴇɴᴅ ᴏɴ [date changes]

ᴄʟɪᴄᴋ ʜᴇʀᴇ ᴛᴏ ᴜᴘᴅᴀᴛᴇ ʏᴏᴜʀ ᴘᴀʏᴍᴇɴᴛ ᴍᴇᴛʜᴏᴅᴇ

ᴘʟᴇᴀsᴇ ᴜᴘᴅᴀᴛᴇ ʏᴏᴜʀ ᴘᴀʏᴍᴇɴᴛ ᴍᴇᴛʜᴏᴅᴇ ғᴏʀ ᴄᴏɴᴛɪɴᴜᴇ ɴᴇᴛғʟɪx ғᴇᴀᴛᴜʀᴇ.
ᴛʜᴇ ɴᴇᴛғʟɪx ᴛᴇᴀᴍ



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,