Home ScamsPhishing Scams Netflix ‘Your Account is Suspended’ Phishing Scam

Netflix ‘Your Account is Suspended’ Phishing Scam

by Brett M. Christensen

Image: © Depositphotos/Mactrunk

According to this email, which purports to be from Netflix, your Netflix account has been suspended because the company is having trouble with your billing information. 

The email claims that the company will try again, but suggests that you may need to update your payment details. It includes a handy “Update” button and promises further help should you need it.

But, in fact, Netflix did not send the email and the claim that your account has been suspended is untrue. The email is a phishing scam designed to steal your personal and financial information.

If you click “Update”, you will be taken to a fraudulent website that contains a fake account verification form.  The form asks for your name and contact details, your credit card numbers, and other identifying personal information.  After you submit the bogus form, you may see a message claiming that you have successfully updated your details and lifted the account suspension.

But, online criminals can now collect the information you supplied and use it to commit fraudulent transactions with your credit card and attempt to steal your identity.

Netflix customers have been repeatedly targeted in such phishing scams in recent years.

Be wary of any email or SMS that claims that you must follow a link to rectify a supposed problem with your Netflix account.  Always login to your Netflix account via an official app or by entering the address into your browser’s address bar.

An example of  the scam email:

Netflix Account Suspended Phishing Scam Email


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer