Netflix Update Account Information Phishing Scam
Home ScamsPhishing Scams Netflix “Update Your Payment Information” Phishing Scam

Netflix “Update Your Payment Information” Phishing Scam

by Brett M. Christensen

Outline:
Email purporting to be from Netflix claims that the company has had some difficulties with your current billing information and you must therefore click a link to update your account.


Brief Analysis:
The email is not from Netflix. It is a phishing scam designed to steal your personal and financial information via a fraudulent website.

Example:
Update your payment information !
Hi ,
We face some difficulties with the current billing information of your own. We will try again, but please at the same time you update your payment details.
Update Account now
.
Do you need Help? We are here to help you, when needed by.
–Your friends at Netflix
Netflix Update Accoutn Information Phishing Scam



Detailed Analysis:
According to this email, which claims to be from video streaming service Netflix, the company has faced some difficulties with your current billing information. It urges you to click an “Update Account” button to rectify the supposed problem.

However, the message is not from Netflix and you do not need to update your account information as claimed.  In fact, the message is a phishing scam designed to steal your personal and financial information.

If you click the  “Update” button,  you will be taken to a fraudulent website designed to look like the genuine Netflix site. Once on the fake page, you will be asked to provide your Netflix account login credentials, your name and contact details, your credit card numbers, and other personally identifying information.

The criminals running the scam can collect all of the information you submit on the fraudulent page. Armed with your stolen details, the criminals can commit credit card fraud in your name and gain access to your Netflix account. If they have been able to harvest enough of your personal information, they may also be able to steal your identity.

Phishing scammers almost constantly target Netflix customers using variations of the scam message discussed here.

Be very cautious of any unsolicited Netflix message that claims that you must update account details, fix a billing issue, or verify your identity. If you receive such an email, do not click any links or open any attachments that it contains. Always login to Netflix via an official app or by entering the address into your browser’s address bar.

The Netflix website contains information about recognising and reporting such phishing attempts.



Last updated: February 5, 2017
First published: February 5, 2017
By Brett M. Christensen
About Hoax-Slayer

References
Netflix “Sorry To Say Goodbye” Phishing Scam Email
Phishing Scams – Anti-Phishing Information
How can I keep my Netflix account secure?

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer