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Netflix ‘Update Payment Method’ Phishing Scam Email

by Brett M. Christensen

A favourite scammer tactic is to distribute fake “payment update”  emails that look like they were sent by Netflix.

Many versions of these phishing emails have hit inboxes in recent years.

One new version purports to be a reminder to update your payment method. Supposedly, Netflix couldn’t update your membership because they are “having some trouble with your current card”.

The email urges you to click either a ‘Retry Payment” or “Update Payment Method” button to deal with the supposed issue.

Both buttons take you to a fraudulent website that has been built to emulate the genuine Netflix home page. Once on the site, you will be asked to enter your email address or phone number and your account password into a login form.
Next, you will be presented with a form that asks you to enter your name, address, and contact details, your credit card number, and other identifying information. After submitting the form, you may see a final notice claiming that you have successfully updated your account and dealt with the supposed payment problem. You may then be automatically redirected to the real Netflix website.

Criminals can collect the information you supplied and use it to commit credit card fraud and identity theft.

It is always safer to log in to Netflix by entering the address into your browser’s address bar or via the Netflix app. If there does happen to be a problem with your account, you will likely see a notification after you login.

The Netflix website includes information about recognising and reporting such phishing attempts.

A screenshot of the scam email:

Netflix Update Payment Method Scam Email



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer