Netflix Sorry to Say Goodby Phishing Scam
Home ScamsPhishing Scams Netflix “Sorry To Say Goodbye” Phishing Scam Email

Netflix “Sorry To Say Goodbye” Phishing Scam Email

by Brett M. Christensen

Email purporting to be from Netflix claims that the company has cancelled your account. It invites you to click a link if you have changed your mind and would like to continue your membership.

Brief Analysis:
The email is not from Netflix and the claim that your account has been cancelled is untrue.  It is a phishing scam designed to steal your credit card details and other personal information. There are many variations of these Netflix scam messages. If you receive one, do not click any links or open any attachments that it contains.

Netflix Phishing Scam Email

Detailed Analysis:
This email, which purports to be from video streaming service Netflix, informs you that your Netflix account has been cancelled and that the supposed cancellation will take effect on a specified date a few days hence. But, claims the email, if you have changed your mind and would like to continue using Netflix, you can click a link to restart your membership without any interruption to your service.

However, the email is not from Netflix and your account has not been cancelled. Instead, the email is a phishing scam designed to steal your credit card numbers and other personal information.

The criminals responsible for this phishing attack hope that at least a few recipients will click the link in the mistaken belief that their Netflix account has been cancelled in error.

If you do click the link, you will be taken to a fraudulent web page that has been designed to look like it is part of the genuine Netflix website. The bogus page features a fake “restart membership” form that asks for your credit card numbers, your name and address details, and other identifying information.  If you fill in the form and hit the “Submit” button, criminals can harvest all of the information you supplied and use it to commit credit card fraud and – possibly – identity theft. The supposed cancellation date and other minor details may vary in different incarnations of the scam email.

In fact, this scam is just one in a long series of similar phishing scams that have targeted Netflix users in recent years.  Be wary of any message that purports to be from Netflix and claims that you must click a link to reopen a cancelled account, update your details, or rectify a supposed account problem.  If you need to check or change your Netflix account details, you can do so by entering the address into your browser’s address bar and navigating to the “Account” section.



Last updated: November 13, 2016
First published: November 13, 2016
By Brett M. Christensen
About Hoax-Slayer

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Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,