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Netflix ‘Reset Your Information’ Phishing Scam Email

by Brett M. Christensen
2 Minute read

According to this email, which claims to be from Netflix, information on your account appears to be missing or incorrect.

Supposedly, you must click a “Verify Now” link to reset your information so that you can “continue to enjoy all the benefits of your account”. The email warns that Netflix will limit your account if you don’t update your information within 72 hours.

However, Netflix did not send the email, and the claim that you must click to verify your account is untrue. The email is a phishing scam designed to steal your credit card details and other personal information.

Clicking opens a fake website that has been styled so that it looks like it belongs to Netflix. Like the email, the site has no connection to Netflix.  An “Update Information” form on the fake site asks you to provide your name,  contact details, credit card numbers, and other sensitive information.

Criminals can collect the information you enter on the fake form and use it to commit credit card fraud and steal your identity.

Phishing scammers regularly target Netflix customers via fake account notification emails and text messages.

Be cautious of any message claiming to be from Netflix that demands that you click a link to fix a supposed account or billing problem.

Netflix has information about recognising and reporting such phishing attempts on its website.

A screenshot of the scam email:

Netflix Reset Your Information Scam Email

Transcript of the scam email:


Reset your information

Dear Customer,
Some information on your account appears to be missing or incorrect, please update your account information promptly so that you can continue to enjoy all the benefits of your account.


If you don’t update your information within 72 hours we’ll limit what you can do with your account.
We’re here to help if you need it. Visit the Help Center for more info or contact us.

–Your friends at Netflix

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,