Home ScamsPhishing Scams NAB ‘Update and Upgrade’ Phishing Scam Email

NAB ‘Update and Upgrade’ Phishing Scam Email

by Brett M. Christensen

Email purporting to be from the National Australia Bank (NAB) claims that, due to a recent server update and upgrade, all customers must click a link to verify their accounts.

Brief Analysis:
The email is not from NAB and customers do not need to verify their accounts as claimed. The email is a phishing scam designed to steal personal and financial information from NAB customers.

NAB phishing scam email

Detailed Analysis:
According to this email, National Australia Bank (NAB) has recently updated and upgraded its servers so that it can offer maximum security to customers. But, claims the email, due to the update and upgrade, all customers are required to verify their online accounts. The email warns that failing to comply with the verification request will result in termination of your online account. The email comes complete with the NAB logo, ‘NAB Smart Statement’ graphic and copyright notice. It also includes a verification link for you to click.

However, the email is not from NAB and you do not need to verify your account as claimed. In fact, the email is a phishing scam designed to steal your personal and financial information.

If you click the link, you will be taken to a bogus verification form on a fraudulent website. The website is designed to look like it is part of the NAB site and includes the NAB logo and colour scheme. The form, which is spread over several tabs, asks for a large amount of your information, including your account login details, your credit card numbers, your email address and password, your home address and contact details, and a lot more.

After supplying all of the requested information, you may receive a ‘verification completed’ message before being redirected to the genuine NAB website.

But, meanwhile, online criminals can collect the information you supplied and use it to hijack your NAB account and steal your money or conduct fraudulent transactions. They can also use your credit card at will. And, they can even take control of your email account and use it to launch spam and scam campaigns that appear to come from you. They may also be able to use the stolen information to steal your identity outright.

Scam emails like this one are very common. Be wary of any email that claims that you must click a link or open an attachment to update or verify account details or rectify an account problem. Your bank is very unlikely to send you such an email. It is always safest to login to your online accounts by entering the account address into your browser address bar or via an official app.

NAB has information about phishing attacks and how to report them on its website.

Last updated: June 9, 2016
First published: June 9, 2016
By Brett M. Christensen
About Hoax-Slayer

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Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,