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MALWARE — ‘You Have Received a 9 Page Fax’ Email

by Brett M. Christensen

According to this email, you have received a 9-page fax which you can view by opening an attached Microsoft Word document. 

The email claims to be from the online fax service eFax. It includes the date the fax was supposedly sent along with a reference number and caller ID.

However, eFax did not send the email and the attachment does not contain a fax document.

Instead, the email is a criminal ruse designed to trick you into installing malware.

If you attempt to open the attached Word file, you will be prompted to enable content, ostensibly so that the “fax” can be properly displayed.  If you follow the instructions, a malicious macro will run in the background.  The macro can download and install malware on your computer.

Details in these malware emails may vary. Dates, reference numbers and the number of supposed fax pages may vary in different versions.

Some versions may attempt to trick you into clicking a link to download the malware rather than opening an attached file.

Online fax services do notify people about incoming faxes via email.  For this reason,  criminals often send emails pretending to be from fax services.

If you receive an unexpected fax notification email, do not open any attachments or click any links that it contains. Instead, log in to the online fax service account by entering the account address into your browser’s address bar.  If you really did receive a fax, you should be able to safely access and view it via the service’s website.

Read More About Macro Malware

An example of the malware email

Fax Message [Caller-ID:32817735]You have received a 9 page fax at October 03 2018.

*The Reference number for this fax is [eFAX-537230603]

View attached fax using your any .doc reader.

Please see attached file if you have any questions regarding this message or your service.
Thank you for using the eFax service!


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,