Parcel Delivery Malware
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MALWARE – TNT Express ‘Could Not Make Delivery’ Email

by Brett M. Christensen


Message purporting to be from delivery company TNT Express claims that the service could not make delivery of a parcel and you should click a link to get a postal receipt. 

Brief Analysis

The email is not from TNT. Clicking the link opens a compromised website that harbours malware. Similar malware emails claim to be from other well-known delivery companies, including FedEx, UPS, USPS, and DHL. If you receive one of these bogus ‘delivery failure’ emails, do not click any links or open any attachments that they contain.



Delivery Notification
Courier service could not make the delivery of your parcel.
Get Postal Receipt


Detailed Analysis

According to this ‘Delivery Notification’ email, which claims to be from delivery company TNT, the courier service could not make delivery of your parcel.

The email instructs you to click a button to get a postal receipt for the undelivered parcel. 

The message uses the orange TNT colour scheme and, at first take, may appear to be a genuine TNT Express delivery notification.

However, the email is not from TNT and the claim that you have an undelivered parcel is just a ruse to trick you into clicking the link.

The link opens a compromised website that contains malware. Once on the site, you may be told that you must download a file to view and print your ‘postal receipt’. However, downloading and opening the file will install the malware on your computer.

The exact type of malware downloaded may vary in different incarnations of these attacks. Typically, however, such malware may harvest sensitive information from your computer and send it to criminals. It may also download further malware and allow criminals to take control of your computer.

The same ‘parcel delivery failure’ tactic has been used a number of times to distribute malware. Very similar malware messages have claimed to be from FedExUSPSUPSDHLRoyal Mail and several other high-profile delivery companies and mail services around the world.

Some, like the TNT version, ask you to click a link that opens a malware website. Others hide the malware in an attached file.

Be wary of any unsolicited message that claims that a parcel delivery has failed and asks you to click a link or open an attachment to print a receipt or get more information.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,