Email Phishing Scam
Home ScamsPhishing Scams I.T. Support ‘Mail Server Upgrade’ Phishing Scam

I.T. Support ‘Mail Server Upgrade’ Phishing Scam

by Brett M. Christensen

Yet another email account phishing scam is hitting inboxes.  

The email, which claims to be from I.T. Support, masquerades as a notification about upgrading to a new mail server. Supposedly,  the upgrade will improve security and provide users with a “new mail experience”.

The scam message prompts you to click a “Submit Ticket” link to begin the upgrade.

Here’s what the scam email looks like

Subject: I.T Support:- ID: Ticket#3359448


ID: Ticket#3359448


Dear Active User;

This notification is prompted to have your account updated to our new mail server upgrade. Upgrade is to improve our security and new mail experience. As an active user, use the link below to submit ticket for upgrade.


Submit Ticket now for upgrade


For security reasons, the upgrade portal link will expire within 24-hours.


I.T Support

Link opens fake Microsoft Outlook login page

If you do click the link, the following fake “Outlook Web App” login box will open in your browser.

Fake email account upgrade website

If you enter your login details, criminals can steal them and use them to hijack your Microsoft account. Once they have gained access, the criminals can use your account to conduct further spam and scam campaigns in your name. They can also fraudulently use and steal information from connected accounts such as OneDrive. 

Email Account Phishing Scams Are Very Common

Scam emails like this are distributed continually.  Be wary of any email that claims that you must click a link to upgrade your account, rectify an account issue, or update personal details. If you receive such an email, do not click any links or open any attachments that it contains.

It is always safest to access your online accounts by entering the address into your browser’s address bar or via an official app. 



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,