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Fake EnergyAustralia ‘Bill Payment Status’ Scam Email

by Brett M. Christensen

Customers of energy company EnergyAustralia are being targeted in an email scam campaign designed to trick them into divulging personal and financial information.  

The email, which has the subject “Bill Payment Status: UNPAID”, claims that there was a problem with the payment method the company has on file for you and your last bill was not paid.

The email instructs you to click a link to update your account information and avoid a late fee or service interruption.

However, EnergyAustralia did not send the email and the “unpaid bill” claim is just a criminal ruse designed to trick you into clicking the scam link.

If you do click, you will be taken to a fraudulent website that asks for your credit card numbers, contact details, and other personal information.  This information can be collected by the criminals and used for credit card fraud and identity theft.

Energy Australia has published a notice on its website warning customers about the scam and explaining what to do if you receive one of the scam emails.

Fake energy bill emails like this one are also regularly used to trick people into downloading malware.

Be very cautious of any unsolicited or unexpected email from your energy company that instructs you to click a link or open an attached file to deal with an overdue bill or rectify a supposed account issue.

It is always safest to login to your account by entering the address into your browser’s address bar.  Genuine messages from the company will usually be accessible once you have logged on to your account. If in doubt, contact the company directly for advice. 

An example of the scam email:

Energy Australia Scam Email

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,