According to this email, which purports to be from Dubai-based bank Emirates NBD, a customer payment to your company has been rejected.
The email asks you to open an attached file to confirm that your bank account details are correct.
However, Emirates NBD did not send the email and the claim that you must confirm your account details is a lie. The email is a phishing scam designed to steal your personal information.
Opening the attachment loads what is supposedly a Microsoft Excel document. However, the attachment is actually an HTML file that will load in your default browser. The content of the document is greyed out.
A popup window claims that the document is protected by Microsoft File Security and you must enter your email address and email account password to gain access. Your login details will then be sent to scammers who can use it to hijack your email account and any services that are linked to it.
In some cases, a second “update form” on the scam website may ask for other personal and financial information, which will also be sent to online crooks.
Be wary of any email that claims that you must authorise or unlock an attached document by entering your account passwords or other sensitive information. Legitimate banks and online services will not send attached documents that have such a requirement.
Email account phishing scams like this are very common. It is always better to login to your account by entering the address into your browser’s address bar or via a trusted app.
Emirates NBD has information about fighting and reporting fraud attempts on its website.
A screenshot of the scam email:
A screenshot of the attached HTML file:
Transcript of the scam email:
Subject: Regarding payment to your beneficiary account
Emirates NBD Bank
Greetings from Emirates NBD Bank
Subject payment as instructed by our customer to your company has been rejected by your beneficiary’s bank citing “Unable to apply to beneficiary account”.
Please check attached swift and confirm if the bank account details are correct and let us have an alternative to re-effect the payment immediately.
Thanks and regards,
Jumeirah branch Al wasl road
United Arab Emirates