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‘Facebook Technical Support’ Pharmacy Spam

by Brett M. Christensen

Email purporting to be a notification from Facebook Technical Support claims that the recipient has a message awaiting a response and he or she should click a “Go to Facebook” button to read the message. 

Brief Analysis
The email is not from Facebook and the recipient does not have a technical support message waiting as claimed. Instead, the link in the message leads to a notorious “Canadian Pharmacy” website that attempts to sell dodgy pharmaceutical products to unwary Internet users. If you receive one of these spam messages, do not click on any buttons or links that it may contain.


From: Facebook Technical Support
Subject: Facebook Technical Support has sent you a notification
Facebook Technical Support sent you a notification.
There are a total of 1 messages awaiting your response.

Facebook Technical Support Spam Email

Detailed Analysis

The spammers apparently believe that that, by disguising their spam message as something completely unrelated to pharmaceutical products, it may effectively bypass spam filters as well as trick recipients into clicking the link and visiting the site. The spammers hope that at least a few recipients will actually stay on the site and purchase their suspect products. Since this is a tactic that has been used and reused over and over again, it obviously does work.This email, which has been disguised so that it closely emulates a genuine Facebook notification email, claims that a message from Facebook Technical Support is awaiting a response from the recipient. The user is urged to click a “Go To Facebook” button, ostensibly in order to read the awaiting message.

However, clicking the button opens a suspect Canadian Pharmacy website that tries to peddle visitors dodgy pharmaceutical products. The message has no connection to Facebook whatsoever. The spammers have simply copied the formatting and colour scheme of genuine Facebook messages as a means of enticing unsuspecting recipients into following their link. 

It is very foolish – and potentially dangerous – to buy medicines from one of these bogus pharmacy sites. Firstly, even if you do actually receive a product that you order, you have no way of knowing if it is the real thing or some potentially dangerous substitute. Secondly, because the medicine has not been properly prescribed by a doctor, it may interfere with other medications that you are taking or be unsuitable for you due to existing health conditions. Thirdly, these sites often use unsecure pages to process credit card transactions, which could certainly put your credit card details at risk. Fourthly, any group unscrupulous enough to use such deliberately deceptive spam tactics is not one you should trust with your credit card details or other personal information.

Such email campaigns are very common spammer ruse. In a similar campaign, users received emails falsely claiming that their Facebook account had been deactivated. As in this example, links in the emails pointed to an online drug store. And spammers have also used bogus Twitter and LinkedIn emails that featured links to Canadian Pharmacy websites.

Users should be aware that such pharmacy spam websites are also known to harbour various types of malware, which if inadvertently downloaded by visitors, may steal personal information from the compromised computer and send it to Internet criminals.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,