Telstra Email Bill Phishing Scam
Home ScamsPhishing Scams Do You Use Telstra? Watch Out For This Fake Bill Email

Do You Use Telstra? Watch Out For This Fake Bill Email

by Brett M. Christensen

Customers of Australian telco Telstra are again being targeted via a fake bill notification email.

The email, which is professionally presented and features Telstra logos, graphics and formatting, claims that your new Telstra bill is attached. The email includes links that you can click to pay the supposed bill.

Despite its appearance, however, the email is not from Telstra. It is a phishing scam designed to steal your personal and financial information.

A Nine News Report on the phishing attack notes:

The email uses the display name “Telstra Team” and has been formatted to look like an authentic bill from the telecommunications company, with an account and bill number, multiple links and branding that mimics Telstra’s.

Clicking any of the links opens a fraudulent website that asks you to login with your Telstra email address and password. Next, you will be instructed to complete a payment form that asks for your name and contact details, your credit card numbers, and other identifying information.
All of this information can be collected by criminals and used to hijack your Telstra account, commit fraudulent credit card transactions and potentially steal your identity.

The scam email is especially dangerous because it looks almost identical to Telstra’s genuine bill emails.

And this is just the latest in a series of phishing attacks that have targeted Telstra customers in recent years.  Some versions claim that Telstra owes you a refund and urge you to click a link to claim your money. Others claim that a payment has been unsuccessful or that there is a problem with your account that you need to rectify.

If you receive an email that looks like it’s from Telstra, make sure that it includes your correct account number and addresses you by name. Scam emails will use made-up account numbers and either omit the greeting or use generic greetings such as “Dear customer”.

And, ensure that links in the emails open the genuine Telstra website and not a fraudulent copy.

It is always safest to login to your Telstra account by entering the address into your browser’s address bar or via an official Telstra app rather than by clicking a link.

The Telstra help files include information about recognising and reporting such scam attempts.

Note that fake Telstra bill emails have also been used to distribute malware.

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer