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DHL ‘Your Parcel Has Arrived’ Phishing Scam

by Brett M. Christensen

This email, which purports to be from delivery service DHL, claims that your parcel has arrived but the courier was unable to deliver it to you.

It asks you to check an attached file to confirm your details.

However, the email is a scam designed to steal your email account login information.

Clicking either of the attachments that come with the email opens a login form in your browser (see screenshot below).

The form, which includes the DHL logo, asks for your email address and email account password. Supposedly, you need to provide these credentials in order to view the promised parcel delivery information.

If you enter the requested details and click the “View Document” button, an image of what appears to be a delivery spreadsheet will open in your browser. However, the information in the spreadsheet has no connection to you and will be the same for everyone who opens the attachment. It is only there to confuse you.

Meanwhile, the information you provided on the bogus form can be collected by criminals and used to hijack your email account and any linked services that use the same login.

Scammers have been using fake DHL parcel notification emails to distribute malware and steal personal information for a number of years.

They also use very similar fake messages claiming to be from several other delivery services, including  FedExUPSAustralia Post, USPS, and The Royal Mail.

If you receive one of these emails, do not click any links or open any attachments that it contains.

Screenshot of the scam email:

DHL Parcel Phishing Scam Email

Screenshot of the scam login page:

DHL Phishing Scam Login Page

 

Transcript:

DHL EXPRESS SHIPPING EN *** Your parcel details

DHL EXPRESS

Dear catch

Your parcel has arrived at 13 Feb 2021 ,

Courier was unable to deliver to you

Please confirm this was for you

CHECK ENCLOSED ATTACHED FILE FOR CONFIRMATION.

 

Copyright 1999-2021 DHL World Wide Delivery. All rights reserved .

DHL EXPRESS .

MOBILE : 061-8146654

ID LINE : SSATOOL .123

DHL Express – Excellence. Simply delivered.

2 Attachments



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer