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DHL “We Couldn’t Deliver Your Parcel” Malware Emails Continue

by Brett M. Christensen

Email purporting to be from DHL Express claims that the company could not deliver your parcel because the delivery address could not be verified. The email urges you to open an attached .zip file to access and print a shipment label.

Brief Analysis:
The email is not from DHL and the claim that a parcel could not be delivered is a lie. The attached zip file harbours a malicious file that, if opened, can install Locky ransomware on your computer. This message is just one in a long line of “failed parcel delivery” malware emails.

Subject: Parcel detailsDear [name removed]

We couldn’t deliver your parcel on September 30th because we couldn’t verify the given address.Attached is the shipment label. Please print it out to take the parcel from our office.Label-ID: a5175b10d91c748787c08c4b79963d47a97907800fdf

Best Wishes,
[Name Removed]
DHL Express Service

Detailed Analysis:
According to this email, which claims to be from delivery company DHL, the company could not deliver your parcel on a specified date. Supposedly, the delivery failed because DHL could not verify your delivery address. It instructs you to open an attached file so that you can print out a shipment label to take to your local DHL office.

However, the email has no connection whatsoever with DHL and the attachment does not contain a shipment label.

If you open the attached .zip file you will find that it contains a malicious file withe the extension “.wsf”. If you then open this file, Locky ransomware will be installed on your Windows computer.

Once installed, Locky can encrypt all of the important files on your computer. It will than demand that you pay a fee to online criminals to get the key to decrypt your files.

There is no quick or easy way to recover your files unless you have recent off-computer backups.  If you do pay the requested fee, you might receive the decryption key as promised. However, since you will be dealing with criminals, there is no guarantee that they will ever give you the promised key.

This malware email is just one in a long line of similar “delivery failure” malware messages that have been hitting inboxes all around the world for several years. Alternative versions have claimed to be from FedEx, UPS, Australia Post and a number of other companies.

Be wary of any email or text message that claims that a parcel delivery has failed due to an addressing error.

The following Hoax-Slayer YouTube video covers a FedEx version of this malware attack:

DHL parcel delivery malware email

Last updated: October 2, 2016
First published: October 2, 2016
By Brett M. Christensen
About Hoax-Slayer

another DHL cannot deliver your parcel malspam delivers Locky
DHL Notification Malware Email
FedEx Incorrect Delivery Address Malware Email


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,