Home ScamsPhishing Scams BigPond “Internal Authentication Error” Phishing Scam Email

BigPond “Internal Authentication Error” Phishing Scam Email

by Brett M. Christensen

Email purporting to be from Australian Internet Service provider BigPond claims that due to an “Internal Authentication  Error” your account will be deleted and closed within 10 hours. The email explains that you can stop the pending account closure by following instructions included in an attached file.

The email is not from BigPond and the “Internal Authentication Error” claim is untrue.  And, your account is not set to be closed.

In fact, the email is a phishing scam designed to steal your Telstra account login details. If you open the attached file, a seemingly innocuous PDF will open. The PDF has the title “BigPond User Manual” along with some random, non-English text and a generic PDF icon. But, clicking anywhere in the document opens a fake Telstra BigPond login page on a fraudulent website. If you provide your Telstra account login details on the fake page, you will then be automatically redirected to the genuine Telstra website.

Meanwhile, the criminals can use the stolen credentials to hijack your Telstra account.

Telstra and BigPond customers are regularly targeted in such phishing attacks. Be wary of any message that purports to be from Telstra or BigPond and claims that you must open an attachment or click a link to rectify a supposed account issue.

Internal Authentication ErrorHello User,Inbox and Sent FoldersWe will delete & Close Your Account Within 10 hours

You need to confirm this request or we will continue with the request.

If you think it is an error, take action immediately to stop this process.

Download attached instructions manual

Thank You
Bigpond Email 2017

Bigpond Security Service Phishing Scam

Last updated: March 17, 2017
First published: March 17, 2017
By Brett M. Christensen
About Hoax-Slayer

PHISHING SCAM – ‘Upgrade Your Bigpond Account’
Bigpond Security Service Phishing Scam
Phishing Scams – Anti-Phishing Information

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,