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Home ScamsPhishing Scams ‘Bigpond Email Getting an Update’ Phishing Scam

‘Bigpond Email Getting an Update’ Phishing Scam

by Brett M. Christensen

According to this email, your email address is getting an upgrade within the coming weeks.

The email, which purports to be from “Telstra Broadband Support”, claims that you can click a link and re-login to your account if you wish to upgrade immediately.

However, Telstra did not send the email and it has no connection to BigPond. Instead, it is a phishing scam designed to steal your Telstra account login details. 
Here is what the scam email looks like:



In the coming weeks, your BigPond Broadband email system will be getting an update!

After the Update, You’ll find the same reliable email with a new look and boosted security. New feature include conversation view to easily read email threats, privacy protection to shield your inbox while idle and more.


You will not experience any changes to the way you currently access your email, You may have to re-login to our email account update to upgrade immediately use the. : [Link removed]



Telstra Broadband Support


If you click on the link as instructed, you will be taken to a fake Telstra login page that looks like this:
BigPong phishing scam login

If you supply the requested details and hit the ‘Sign In” button, you will be automatically redirected to the genuine Telstra website.

Meanwhile, the scammers can collect the information you provided and use it to hijack your Telstra account. Once they have gained access, they can use your account to send spam, scam, and malware emails in your name. They can also harvest more personal information from your emails and from other areas of the compromised account.

Telstra customers are regularly targeted in such phishing attacks. If you receive one, do not click any links or open any attachments that it contains.

It is always safest to login to your online accounts by entering the address into your browser’s address bar or via a trusted app or software program.

For the record, although there are still many legacy BigPond email addresses in use, the Internet Service Provider is now known as “Telstra Media” rather than “BigPond.


Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,