Criminals continue to victimize people via scam calls that are supposedly related to Amazon Prime subscriptions.
Here’s how these scams typically work:
You receive an automated call claiming that your credit card has been charged for an Amazon Prime subscription. The message claims that your personal information has been used to purchase the subscription without your knowledge.
However, the call is not from Amazon, and the claim that your credit card has been charged is untrue.
The automated message instructs you to press “1” to organize a refund and secure your account. In fact, pressing “1” connects you directly to a scammer posing as an Amazon customer service representative. The scammers will then claim that they need to gain direct access to your computer to deal with a supposed security flaw. They will instruct you to install remote access software such as Team Viewer that will allow them to take control of your computer.
When the software has given them access, the scammers will instruct you to log in to your online bank account, ostensibly to check the account security and fix the “flaw”. But, once you do so, the scammers can take control of your bank account. They can then use it to conduct fraudulent transactions and steal your financial information.
Over the years, there have been many variations of this scam. The scammers may falsely claim to be from other well-known companies such as Microsoft or Telstra. Some versions may ask you to directly disclose your credit card details or other personal information rather than download remote access software.
Keep in mind that no legitimate company or service provider will ever ask you to give them remote access to your computer to deal with a payment problem or fix a security issue. Do not comply with any such request.
Be wary of any unsolicited phone call that asks you to provide sensitive personal and financial information. If you receive such a call, hang up and then contact the company directly to check. Don’t use contact details provided by the caller. Instead, use a phone number or email address listed on the company’s website or on official documents such as bills.