Email purporting to be from Australia Post claims that your package has experienced an exception and has been returned to the AusPost office.
The email is not from Australia Post and the package it refers to does not exist. The email is designed to trick you into installing malware by clicking a link or opening an attached file.
Subject: [Name derived from email address] Your package has experienced an exception
Your package has experienced an exception and has been returned to the AusPost office. To collect the parcel please print out the shipment confirmation and visit AusPost facility.
Tracking #: AU54761866
Weight: 1.18 kg.
Reason: Not deliverable as addressed
Get shipping label
Penalties are imposed for storage of the parcel if you fail to collect it within 7 days.
The detailed information about storage is available at our website.
Please note: You might be required to show a valid governmental ID.
According to this email, which purports to be from Australia Post, your package has experienced an exception and has been returned to the AusPost office. Supposedly, the ‘exception’ occurred because the package was ‘not deliverable as addressed’. To get your package, claims the message, you need to click a button to print out a shipping label that you can take to an AusPost facility. The email features the Australia Post logo.
However, the email is not from Australia Post, and the claim that a package could not be delivered to your address is a lie. Clicking the link opens a compromised website that harbours malware. Alternative versions of the email ask you to access the supposed shipping label by opening an attached file rather than by clicking a link. Again, the attachments contain malware.
Details, such as the supposed tracking number, the package weight, and the reason for the ‘exception’ may vary in different versions of the email. And, the content of the emails may be presented differently in alternative versions.
In fact, this is just the latest incarnation in a long line of similar malware emails that have falsely claimed to be from Australia Post. All of the malware messages falsely claim that an Australia Post package has been returned or delayed and try to trick you into clicking a link or opening an attached file. Australia Post has set up a scam alerts page that provides warnings about these attacks and other types of Australia Post related fraud.
If you receive one of these emails, do not click any links or open any attachments that it contains.
Last updated: May 4, 2016
First published: May 4, 2016
By Brett M. Christensen
Australia Post ‘Parcel not Delivered’ Email Points to Malware
Australia Post Scam Alerts
Australia Post Undelivered Package Malware Emails
FedEx Incorrect Delivery Address Malware Email
Royal Mail Lost or Missing Package Malware Email
Importance NoticeAfter considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.
These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.
Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.
And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.
When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.
I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.
A Big Thank YouI would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.
I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.
Closing DateHoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.
Thank you, one and all!