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American Express ‘Request to Change Phone Number’ Phishing Email

by Brett M. Christensen

According to this email, which purports to be from American Express, the company has recently received a request to change the phone number listed on your account. Supposedly, the ‘security notification’ message is to confirm that you did request such a change.

The email explains that, if you did not make the request, you should click a link to review the listed phone number.

However, the email is not from American Express. The claim that the phone number for your account has been changed is a lie designed to trick you into clicking the link.

If you do click, you will be taken to a fraudulent website that includes stolen graphics and other components designed to make it look like a genuine American Express page. 
The fake site contains a form that asks you to provide your credit card numbers, your social security numbers, your name and address details, and other identifying information (See screenshot at bottom of page).

Once you click the ‘Submit’ button on the fake form, all of the requested information will be sent to online criminals. The criminals can then use the information to commit fraudulent credit card transactions using your Amex account and steal your identity. American Express customers are almost continually targeted in such phishing attacks. American Express will not send you a generic email that asks you to deal with an account issue by clicking a link or opening an attached file.

The American Express website includes details for submitting suspected phishing messages.

Example

Subject: American Express Security Notification

Confirmation of Your Phone Number Update Dear Card Member,

We’re writing to you because we recently received a request to change the phone number on the account referenced above through americanexpress.com. For your security, we are confirming that you made this request.

If you did not request to change the phone number on this account You can review your updated phone number at [Link removed]

If you requested this change, you don’t have to take any action. Kindly Ignore this message.

Thank you for your Card membership.

Sincerely,
American Express Customer Service

American Express Change Phone Number Scam Email

 

Fake American Express Website