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Amazon ‘Unable to Process Recent Order’ Phishing Scam

by Brett M. Christensen

Yet another wave of Amazon phishing scam emails is hitting inboxes.

The emails, which feature the Amazon logo, claim that the company was unable to process a recent order you made. They instruct you to click a link to update your card details and “avoid interruption to your services”.

The emails do not come from Amazon. The claim that an order could not be processed is a lie designed to trick you into clicking the link.  This is a very common phishing technique.

If you do click the link, you will be taken to a fraudulent website that has been built to look like it belongs to Amazon. Once on the fake site, you will be asked to sign in with your Amazon email address and password.

Next, you will be taken to an “account update” form that asks for your name and contact details, your credit card details, and other identifying personal and financial information.

After submitting the form, you may then be automatically redirected to the genuine Amazon website.

Meanwhile, criminals can collect the information you supplied and use it to hijack your Amazon account and conduct fraudulent transactions. They can also use your credit card. And using the information they have collected about you, they may be able to steal your identity.

Amazon will never ask customers to provide personal and financial information via an unsolicited email.

Phishing scams like this are very common and use the names and logos of many high profile companies around the world.  Be wary of any email or text message that claims that there is a problem with an order or with your account and you must click a link to “update” or “verify”.
It is always best to login to your online accounts by entering the address into your browser’s address bar or via a trusted app.

A screenshot of the scam email:

Amazon Unable to process Order Phishing Scam

Transcript of the scam email:

Unfortunately we were unable to process your recent order, and we advice that you kindly update your card details to avoid interruption to your services.

Open Verification.

Thanks for visiting Amazon!



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer