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Amazon ‘Security Enhancement Protocol’ Phishing Scam

by Brett M. Christensen

According to this email, which purports to be from Amazon, the company has observed multiple login attempt errors on your account during it’s “usual security enhancement protocol.” 

Supposedly, Amazon is concerned that someone other than you has been trying to access your account. Therefore, claims the email, Amazon has suspended your account for security reasons and your access will be restricted until you click to update your details.

However, the email is not from Amazon and the claim that your account has been suspended is untrue. Instead, it is a phishing scam designed to steal your Amazon account login details and a large amount of your personal and financial information.

Here’s what the scam email looks like:

Dear Customer,

During our usual security enhancement protocol, we observed multiple login attempt error while login in to your online Amazon account.
We have believed that someone other than you is trying to access your account for security reasons,
we have temporarily suspend your account and your access to online Amazon and will be restricted if you fail to update.

Amazon Phishing Scam Email

Clicking on the email opens a fake Amazon website

The message arrives as an image, so clicking anywhere on the email opens a fraudulent website designed to emulate an Amazon login page. The scam landing page looks like this:

Fake Amazon Login Page

After hitting the “sign in” button on the fake site, the following message will appear in your browser:

Amazon Unlock Access Scam Page

If you click the “Unlock” link as instructed, you will next be taken through a series of forms that ask for your personal and financial information:

Amazon Fake Verify Identity Page

Second Fake Verify Identity Form

You will then see a final message claiming that you have successfully updated your details and lifted the supposed account suspension.

Scammers Can Use the Stolen Information to Commit Fraud and Identity Theft

The criminals who sent out the scam email can now use the information you supplied to:

  • Hijack your Amazon account and use it to make purchases.
  • Make fraudulent transactions with your credit card.
  • Attempt to steal your identity.

Scammers Regularly Target Amazon Customers

Amazon phishing scams are very common and take many forms.  Be wary of any message that purports to be from Amazon and claims that you must click a link or open an attached file to avoid an account suspension,  update information, or rectify a supposed problem.

It is always safest to login to your Amazon account by entering the address into your browser’s address bar or via an official app rather than by following a link in a message.

The Amazon website includes information about how to identify and report such phishing scams.

If you receive this email or one similar to it, do not click any links or open any attachments that it contains. 

Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,