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Fake ‘Action Required’ Email Phishes for Your Amazon Login Details

by Brett M. Christensen

If you sell on Amazon, watch out for a fake “Action Required” email that claims that you have a balance due on your seller account.  The email claims that Amazon attempted to charge your credit card for the balance but your card was declined.

It suggests that you click a link to go to your seller account information and update your credit card details.

However, the email is a phishing scam and Amazon did not send it.

Link Opens Fake Amazon Login Page

If you click the link you will be taken to a fake Amazon web page and asked to log in with your email or mobile number and password. After entering your login credentials, you will be automatically redirected to the genuine Amazon website.

Meanwhile, criminals can use the stolen login credentials to hijack your Amazon account, steal your personal and financial information, and conduct fraudulent transactions in your name.

A Quite Sophisticated Attempt

This scam attempt is more sophisticated than others of its ilk.  Unlike many scam messages, there are no glaring spelling and grammatical errors and the message is professionally presented.

Phishing messages often use very prominent links that demand that you urgently click on them.  However, the phishing link in this scam email is blended into the text and thus appears less suspicious.

It is always safer to access your online accounts by entering the address into your browser’s address bar or via a trusted app.

The Amazon website includes information about identifying and reporting scam emails.


 An example of the scam email:

Subject: Action Required – Pay your seller account balance

 

Greetings [Email Address Removed] from Amazon Services.

You have a balance due in your Amazon seller account. We attempted to charge your credit card for the balance, but your bank declined the charge.

 

For billing and security purposes, all Amazon sellers must provide valid credit card information from a credit card acceptable to Amazon. Please verify that the credit card information you have on file is correct, and contact your bank with questions related to the accuracy of the information you provided.

 

It is possible that the charge was declined due to a credit limit imposed by your bank. If that is the case, we will attempt to charge a lesser amount to your card as often as every 24 hours until the remaining balance in your seller account is paid in full.

 

If the card was declined for any other reason, you will need to update the credit card information in your seller account. Payment will be suspended until your credit card information has been updated. Go to Seller Account information to update your credit card.

 

Once your credit card information has been updated and verified, payment will be initiated on your next settlement date. Additionally, any fees owed for this settlement period will be charged to the credit card on your next settlement date.
As a reminder, for amounts you owe us, Amazon may charge any payment instrument you provide to us.

 

Thank you for selling on Amazon.
Amazon Services



Importance Notice

After considerable thought and with an ache in my heart, I have decided that the time has come to close down the Hoax-Slayer website.

These days, the site does not generate enough revenue to cover expenses, and I do not have the financial resources to sustain it going forward.

Moreover, I now work long hours in a full-time and physically taxing job, so maintaining and managing the website and publishing new material has become difficult for me.

And finally, after 18 years of writing about scams and hoaxes, I feel that it is time for me to take my fingers off the keyboard and focus on other projects and pastimes.

When I first started Hoax-Slayer, I never dreamed that I would still be working on the project all these years later or that it would become such an important part of my life. It's been a fantastic and engaging experience and one that I will always treasure.

I hope that my work over the years has helped to make the Internet a little safer and thwarted the activities of at least a few scammers and malicious pranksters.

A Big Thank You

I would also like to thank all of those wonderful people who have supported the project by sharing information from the site, contributing examples of scams and hoaxes, offering suggestions, donating funds, or helping behind the scenes.

I would especially like to thank David White for his tireless contribution to the Hoax-Slayer Facebook Page over many years. David's support has been invaluable, and I can not thank him enough.

Closing Date

Hoax-Slayer will still be around for a few weeks while I wind things down. The site will go offline on May 31, 2021. While I will not be publishing any new posts, you can still access existing material on the site until the date of closure.

Thank you, one and all!

Brett Christensen,
Hoax-Slayer