‘Your Latest Virgin Media Bill Has Failed’ Phishing Scam

Virgin Media Bill Failed Scam Email

This email, which purports to be from Virgin Media, claims that your latest bill has failed because the payment processor has detected invalid billing information associated with your account.

It warns that your service is scheduled for automatic disconnection on a specified date a few days hence.  It urges you to click a link and update your billing information to avoid the pending service interruption.

However, the email is certainly not from Virgin Media. It is a phishing scam designed to trick you into disclosing your personal and financial information via a fraudulent ‘account update’ form.

If you click the link, you will be taken to a fraudulent webpage that is designed to emulate the real Virgin website. The form on the fake site asks you to supply your credit card information, along with your name, address, phone numbers, and other ID information.  After you click the ‘submit’ button on the fake form, you may receive a message advising that your profile has been successfully updated and that the pending disconnection has been cancelled.  Your browser may then automatically redirect to the genuine Virgin Media website.

Details, such as the supposed disconnection date, may vary in different incarnations of the scam email. Virgin Media has information about these scams and how to report them on its website.

If you receive one of these scam emails, do not click any links or open any attachments that it contains.


Subject: Your latest Virgin Media Bill cannot be processed

Dear [Email address Removed]

The payment for your latest Virgin Media bill has failed. The payment processor has detected invalid billing information associated with your account. Your service is now scheduled for automatic disconnection on *29 February, 2016*.

*Why did I receive this error?*

This usually happens for several reasons. Either some of your information has expired or you may have changed some of your billing information recently, such as street address, phone number, account number, etc.

*How can I avoid service interruption?*

To avoid service interruption make sure your billing information is up to date. Failure to take part in this process before the due date will result in service disconnection without further notice.

*Where can I update my billing information?*

To update your billing information just visit the profile update link below:

[Link removed]

Once you have completed the profile update process your bill will be processed instantly. No further action is required.

Kind regards,
The Virgin Media team

Last updated: February 29, 2016
First published: February 29, 2016
By Brett M. Christensen
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Virgin Media ‘Urgent Billing Update’ Phishing Scam
Virgin Media – Net Report
Phishing Scams – Anti-Phishing Information