Email purporting to be from PayPal claims that you need to update your account by clicking a link.
The email is not from PayPal and you are not required to click a link and update account details as claimed. The email is a phishing scam designed to steal a large amount of your personal and financial information.
Clicking the link takes you to a fake PayPal “log in” page that asks for your PayPal email address and password. Next, you will be taken through a series of fake forms (see screenshots below) that ask for your name and contact information, your credit card numbers, and your bank account name and login details.
At the end of the bogus update procedure, you will see a final message claiming that you have successfully updated your account. You will then be automatically redirected to the genuine PayPal website.
Meanwhile, the scammers can collect all of the information you provided and use it to hijack your PayPal and bank accounts, commit credit fraud using your card, and attempt to steal your identity.
This is just one example in a constant stream of very similar PayPal phishing messages. Be very cautious of any supposed PayPal message that claims that you must click a link or open an attachment to update account details or deal with an account issue. If you receive such an email, do not click any links or open any attachments that it contains.
Keep in mind that genuine PayPal emails will ALWAYS address you by name. They will never use generic greetings such as “Dear Customer”. It is always safest to login to your PayPal account by entering the address into your browser’s address bar rather than by clicking a link in an email.
You can report PayPal phishing scam emails that you receive via the reporting email address listed on the company’s website.