NAB “Quick 4 Questions Survey” Phishing Scam

Email purporting to be from the National Australia Bank (NAB) claims that you can get $75 credited to your account by clicking a link and filling in a “quick 4 questions survey”.

Brief Analysis:
The email is not from NAB and you certainly will not get $75 for clicking the link and completing the survey. This is a phishing scam designed to steal your NAB login credentials, your credit card numbers, and other personal information.

Subject: Credit Card Rewards – NAB1 New message

Dear valued customer. You have been invited to take part in our quick 4 Questions Survey. In return we will credit $75.00 to your account, just for your time. Please submit the survey form and allow 1-3 business days in order to process it and credit your account.To access the survey, please click the link below :[Link removed}

National Australia Bank Limited (NAB) recently celebrated its 150th anniversary, commemorating the opening of its London office in 1864.

There have been many changes over the years, there have been two constants; NAB・s support for businesses and individuals connected with Australia; and its commitment to customers to provide a quality and innovative service.

National Australia Bank Limited. Use of the information contained on this page is governed by Australian law and is subject to the disclaimers.

Detailed Analysis:
According to this email, which purports to be from the National Australia Bank, you’ve been invited to take part in a quick 4 questions survey that will earn you $75 “just for your time”.

The email instructs you to click a link and submit your survey form for processing. It advises that your account will be credited with the promised $75 within 1 to 3 business days.

However, the email is not from NAB and you will not receive $75 for participating in the survey. In fact, the email has no connection whatsoever with the National Australia Bank. Instead, it is a phishing scam designed to steal your NAB login credentials, your credit card numbers, and other personal information.

If you click the link, you will be taken to a fraudulent website that has been designed to look like part of the genuine NAB site.  A login box will request your NAB ID and password.

After logging in on the bogus site, you will be taken to a survey page that asks you to provide answers to four very simple questions about your banking habits and preferences.

Next, you will be taken to a “survey reward” form that asks you to submit your credit card details, ostensibly so that your account can be credited with the $75. The form will also ask for your name, address, and contact details along with other identifying information.

After submitting the form, you may receive a final message stating that your reward will be payed within three days.

But, alas, the criminals can now hijack your NAB account and steal your money. They can also use your credit card to conduct fraudulent transactions. And, armed with the personal and financial information they have harvested, they may also be able to steal your identity.

Criminals have used this “quick survey” ruse on multiple occasions in recent years and have targeted customers of a number of major banks around the world.

Your bank is very unlikely to offer such a substantial monetary reward for filling in a brief, generic survey. And your bank will not send a generic email that asks you to click a link to login and supply sensitive personal and financial information.

NAB has published warnings about this and other phishing attacks on its website. The report includes an email address for reporting such scams.

Phishing Scam

Last updated: September 25, 2016
First published: September 25, 2016
By Brett M. Christensen
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