Driver and Vehicle Licensing Agency (DVLA) Payment Refund Phishing Scam

Messages purporting to be from the UK’s Driver & Vehicle Licensing Agency (DVLA) claim that you are eligible for a refund from a previous payment and should click a link to complete a refund application.

Brief Analysis:
The messages are not from the DVLA and there is no refund. The messages, which can arrive via SMS or email, are phishing scams designed to steal your personal and financial information.

If you follow the link in one of the scam messages, you will be taken to a fraudulent website that has been designed to look like it belongs to the DVLA. A fake “refund claim” form asks you to supply your name and address details, your driver’s license details, your credit card numbers and other sensitive information. Some versions of the scam have even asked recipients to supply a scanned copy of their driver’s licence.

The information you supply will be collected by criminals and used to steal your identity and conduct fraudulent transactions in your name.

The DVLA is warning users about the scam messages via a post on its Facebook Page, which notes:

Scam warning: we don’t send texts or emails about vehicle tax refunds. Delete the message and don’t click the link.

If you receive one of these messages, do not click any links or open any attachments that it contains.

DVLA Refund Phishing Scam


Subject: You are eligible to recieve a refundDVLA Driver and Vehicle License AgencyDear customer,We are currrently upgrading our database and we found that you are eligible to recieve a refund from your last payment made on our behalf.A refund can be delayed for a variety of reasons. As example, for submitting invalid records or applying over the deadline.

To complete your refund application with us, you are required to fill out the form in the link below.

[Link removed]

If you refuses to complete your application within two weeks of receiving this email will cause the lose the specified amount and you will take full responsabilty for that. We sincerely apologise for any inconviniences this might have caused you. Thank you for your co-operation. (c) Driver and Vehicle Licensing Agency Swansea SA6 7JL

Last updated: March 9, 2017
First published: March 24, 2015
By Brett M. Christensen
About Hoax-Slayer

Motorists warned about scam emails
DVLA Facebook Page Warning